Approach & Philosophy

Approach

While each project is unique, our approach is consistent

Client-Centered consulting

We place our clients at the center of everything we do. We obtain a deep understanding of your unique challenges, goals, and aspirations. By aligning our services with your specific needs, and through our use of value-based fees, we ensure that our focus is always on delivering measurable and impactful results that drive your success.

Measuring Success

We define ways to measure success so we can evaluate the effectiveness of our initiatives. Key performance indicators (KPIs) are identified during the proposal process and often live on after the conclusion of the project as part of regular reviews. Regular review of these key metrics creates a feedback loop, ensuring continuous value creation for clients by identify areas for improvement and ways to fine-tune their approach.

Value-Based Fees

Instead of billing clients based solely on hours worked, we align our fees with the value delivered and the impact on the client's bottom line. By adopting value-based fees, we effectively eliminate potential operational and ethical issues associated with traditional billing methods. This approach ensures that the focus remains on generating tangible returns on investment (ROI) for the client, fostering a mutually beneficial partnership aimed at maximizing business success.

ETHICS

We uphold the highest standards of integrity, transparency, and accountability in all our engagements. We prioritize client confidentiality and data privacy, safeguarding their sensitive information. We make socially responsible decisions, considering the broader impact on society and the environment. We do not entertain client requests which are illegal or which constitute unethical business practices. By upholding our ethical principles, we create lasting value for our clients and stakeholders.

Pro-bono

As part of our commitment to our community, each year we provide our services to select non-profit organizations at no cost. By leveraging our expertise, we aim to empower these organizations to achieve their missions and create positive change in their communities.

Mental Models

Below are some examples of the mental models and philosophy which informs our approach to each project, helping ensure we deliver maximum value to our clients

First principles thinking

First principles thinking is a powerful approach embraced by forward-thinking companies. It involves breaking down complex problems or assumptions to their fundamental truths and building innovative solutions from scratch. By questioning conventional wisdom and not relying solely on existing frameworks or assumptions, we can uncover new perspectives and opportunities for our clients. First principles thinking encourages a deep understanding of the underlying principles and factors that drive a problem, enabling us to develop creative and unconventional strategies. This approach leads to fresh insights and breakthrough solutions that can drive significant value for clients.

The “80/20 Rule”

We embrace the 80/20 rule because we understand the power of focusing our services on the most impactful areas. The 80/20 rule, also known as the Pareto Principle, states that roughly 80% of outcomes come from 20% of inputs. We apply this principle by identifying the critical few factors that drive the majority of client results. By honing in on these key areas, we optimize efforts and resources, ensuring that our services deliver maximum value and impact.

The Flywheel concept

Inspired by Jim Collins' renowned business strategy, the flywheel symbolizes a continuous cycle of momentum and growth. We believe that sustained success is achieved by relentlessly driving the flywheel, making incremental improvements that compound over time. Progress is often achieved through iterative cycles of learning and improvement. We encourage experimentation, embrace feedback, and continuously refine our strategies, ensuring that each turn of the flywheel builds upon the successes of the past. We aim to create a virtuous cycle of growth and success for our clients.